At OnlineBasmati.com, we are committed to providing you with the finest quality Basmati rice and an exceptional shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a straightforward and customer-friendly return policy to ensure your peace of mind.
30-Day Return Policy
We understand that sometimes things don’t go as planned, and you may need to return a product. You can initiate a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in its original packaging, unopened, and unused.
- The item should be in the same condition as when you received it.
- Please ensure that all seals, tags, and labels are intact.
- Perishable or food items, including Basmati rice, must not be opened.
How to Initiate a Return
To initiate a return, please follow these simple steps:
- Log in to your OnlineBasmati.com account.
- Navigate to the ‘My Orders’ section and select the order containing the item you want to return.
- Click on the ‘Return Items’ button and follow the instructions.
Return Shipping
In most cases, you will be responsible for the cost of return shipping. However, if the return is due to our error, such as receiving the wrong item or a damaged product, we will cover the return shipping costs.
Refund Process
Once we receive and inspect your returned item, we will process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase.
Exchanges
If you wish to exchange an item for a different one, please initiate a return as described above and place a new order for the desired item.
Cancellations
If you need to cancel your order, please contact our customer support team as soon as possible. Orders that have already been shipped cannot be canceled.
Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to contact our customer support team at [Contact Information].
Note: OnlineBasmati.com reserves the right to amend this Return Policy at any time without prior notice. We encourage you to review this policy periodically to stay informed about our return procedures.
Thank you for choosing OnlineBasmati.com for your Basmati rice needs. We are dedicated to providing you with the best products and service.